How do you, or would you, communicate in a chaotic environment?
That question was put to me by a reader who works in big, frantically-paced telecommunications company. Many projects operate at the same time, and many connections exist among the project teams.
In this environment, teams work independently, but at the same time depend on each other […]
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:
1) COVERING THE TRUTH WITH METRICS
In some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem. This […]
Investment is about allocating different investment instruments into a portfolio in such a way that this portfolio is aligned with your personal profile.
Banks and financial advisors could help you achieving this alignment by offering a certain modelportfolio. This is a sort of benchmark that corresponds to a certain (risk-return) profile. By a series of […]
Experts estimate that over 70% of businesses doing less than $200 million in sales in some way violate the Federal Wage and Hour Law. In my consulting practice, I am amazed at how frequently I find that clients are unknowingly setting themselves up for potential lawsuits.
(See Chapter 10 in my new book, 30 Ways […]
Yet there is a place for those external ‘raft-build’s’, ‘away days’ and ‘paintballing’! Just get them in context; there is work to do up front to leverage those experiences and get the best value from them. Just build great relationships in your business or organisation, one-to-one - then have the fun day out and […]
Everyone manages his or her time in a different way. Some are more successful than others, some know why they’re successful with their time management, others don’t. Time management is rather simple to learn but can sometimes be challenging to apply.
When putting a schedule together you first have to determine your goals. What do you […]
“One stroke at a time.” In an interview, Tiger Woods shared this simple formula for success. He further revealed that his habit to focus on the task at hand and not the previous stroke nor the next stroke keeps him self-disciplined. Tiger’s recent 4th win of the Masters and being the first golfer to […]
“Of every noble work the silent part is best,
Of all expression that which can not be expressed”
- William Wetmore Story
What we intend to communicate are the meanings our listeners
hear.
Every leader has something to say - yet, how many leaders
tell those tales that need to be told?
1) Are leaders using the wrong words?
2) Are their words […]
Microsoft wanted to know how individuals around the world were faring with their productivity. Microsoft seems the logical group to be asking this question since productivity generally follows technology. So from September, 2004 through January, 2005 they ran a survey called the ‘Personal Productivity Challenge’ or PPC.
The response was phenomenal. 38,000 people in over […]
In any type of business one must always be ready to deal with other people. It can be as simple as explaining the situation. For example, someone offered a house for sale at $40,000 and the other party explained:
“I’m sorry, the only houses I buy are purchased at wholesale.”
“Oh,” said the seller […]